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Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
Are you passionate about driving forward changes in the NHS by obtaining hard numeric facts about the impact of innovations on the workforce?
The post holder will play a key role in the delivery of the Trust equality, diversity and inclusion ambitions by building a Workforce Data and Intelligence picture and support the overall strategy. Working across the EDI Team and the Workforce Systems & Intelligence Team, the post holder will have two key strands of work:
Responsibility for the co-ordination, collation and management of timely and accurate delivery of workforce intelligence relating to equality, diversity and inclusion including contributing to the analytical interpretation of the data to internal and external customers within an agreed timetable.
Co-ordination and management of projects in relation to equality, diversity and inclusion and wider workforce intelligence and data quality, supporting the better use of workforce systems internally by developing compliance monitoring systems in line with equality and diversity metrics.
Main duties of the job
The post holder will:
Lead and be responsible for the accurate, timely and intuitive provision of equality, diversity and inclusion workforce data and information across the Trust
Lead on the creation and maintenance of EDI dashboards, supporting the measuring and effective communication of hard and soft EDI targets
Responsible for ensuring the timely and accurate statutory returns such as WRES, WDES, Gender Pay Gap reporting and support the vision for accessible intersectional data and people intelligence
Support the Associate Director of EDI in co-ordinating projects in relation to workforce information and ESR, establishing and measuring impact of programmes of work
Plan, manage and implement defined projects, from initiation through to completion, in particular projects related to EDI – e.g. workforce planning, data quality improvement
Working for our organisation
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
Detailed job description and main responsibilities
Workforce information
Manage the accurate and timely delivery of regular and ad-hoc reports (e.g. FOIs)
Actively manage the preparation and delivery of regular reports to agreed timescales, both internal (e.g. Data Matrix) and external (e.g. WRES/WDES) – ensuring a high level of accuracy
Assess customer requirements through discussions and provide suggestions for the most appropriate data and presentation formats to meet their needs
Prepare and provide data and analysis for a number of forums including Boards. Data items may include recruitment, disciplinary, progression, turnover and staff in post information by protected characteristics
Interrogate and analyse data and present these qualitatively and quantitatively
Identify, within the workforce data, potential trends, issues and areas of interest for further investigation and progress these in line with departmental and Trust requirements
Carry out benchmarking and external research and analysis of data to put our information in to context in relation to other Trusts and sectors
Present information in user friendly and easy to understand formats which help customers interpret the data for decision making
Support the development of reports and data for workforce planning and other strategic initiatives
Ensure data governance protocols are followed when releasing data to customers (e.g. using passwords, ensuring sensitive data is excluded)
Ensure information is prepared and quality checked before release to boards and customers
Maintain a thorough knowledge of all current and potential information sources within (e.g. Bank system) and outside of the Trust (e.g. NHS iView)
Reports development
Develop reports for the team and other Trust users
Collate and document feedbacks, issues and comments from users and managers and use these to investigate and develop suggestions for future reporting of workforce information
Keep abreast of new technology and developments around workforce information and reporting
Maintain a through knowledge of all current and potential systems which interface with ESR (e.g. Bank system)
Projects
Support the Associate Director of EDI in co-ordinating projects in relation to EDI workforce information and ESR, establishing and measuring impact of programmes of work
Plan, manage and implement defined projects, from initiation through to completion, in particular projects related to workforce intelligence – e.g. workforce planning, data quality improvement
Carry out resource analysis for projects and major work within the team
Utilise appropriate project management tools and methods where appropriate, including project initiation documents, risk registers, highlight reports etc
Provide project expertise, support and co-ordination to Analysts within the team, for projects these roles are delivering
Manage major external information returns or internal reports (WRES/WDES/ Gender pay report) as distinct projects and ensure accurate and timely delivery, whilst producing progress updates for Associate Director of EDI
Information governance
Ensure workforce information is processed and distributed in accordance with Trust and departmental policies, keeping records of requests and escalating issues as appropriate
Identify data quality issues, reasons and propose solutions to overcome these
Undertake ongoing monitoring, audit and evaluation of processes, documentation and system and provide suggestions for improvements
Support the in developing policies and procedures in relation to system use and security
Liaise with Audit, Information governance and other areas as appropriate to ensure access to information remain consistent and appropriate for roles
Develop and deliver regular KPI and compliance monitoring reports – for example to identify data quality issues and governance breaches
Networking
Work closely with all relevant stakeholders to keep them informed of developments to workforce information
Attend ESR Special Interest Groups and conferences (including EDI related events) to seek ideas for improvements to the Trusts reporting strategies and system
Other areas
Contribute to the formulation of overall strategies around workforce systems and information.
Attend and contribute to the Super Users Group
Investigate innovative approaches to delivering the service provided by the team, for example electronic forms, new reporting platform and automating regular reports
Support the systems team where necessary
Person specification
Qualifications/Experience
Essential criteria
Graduate level qualification or equivalent experience in a system management/information role
Previous experience
Essential criteria
Advanced knowledge and experience of using ESR or Oracle HRMS database
Experience of designing, developing and running Discoverer reports
Extensive experience of producing reports and management information for end users
Experience of providing excellent customer service
Experience of working in a large NHS organisation or similar environment.
Experience of managing, planning and co-ordinating projects
Experience of effective prioritisation and co-ordination of a varied workload and to tight deadlines
Basic knowledge of HR practice and procedures
Skills/Knowledge/Ability
Essential criteria
Excellent knowledge of Microsoft Office, in particular Word, Access and Excel including pivot tables, charts and Access tables, forms, queries, reports and macros.
Detailed working knowledge of database structures and relational databases
Knowledge of Equality and diversity statutory reporting sets (WRES/WDES/Gender Pay Gap)
Numerate, with the ability to present and interpret data in a user-friendly manner
Excellent presentation and communication skills (oral and written)
A highly methodical and organised approach to work, demonstrating attention to detail
Excellent problem solving skills
Ability to identify gaps and issues and apply technical expertise to resolve these
Ability to collate, input and analyse data systematically and accurately
Ability to work collaboratively with others and positively contribute to project or working groups
Ability to motivate others to deliver set objectives on time and within target
A flexible and logical approach to work
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on the UK Government website.
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